Shipping policy
Order Processing Time
All orders require 3‑5 business days for processing, preparation, and hand‑over to the carrier before shipment. Business days exclude weekends and public holidays. This processing time is separate from transit delivery time.
Shipping Options, Cost & Estimated Transit Time
Delivery times below are estimated only and not guaranteed; actual arrival may vary due to carrier circumstances, weather, customs clearance, or other unforeseen factors。
| Shipping Method | Shipping Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | Free shipping | 15‑30 business days |
| Express Shipping | $35.00 flat fee | 7‑14 business days |
- Standard shipping is our default shipping method. Customers may select express shipping at checkout for expedited delivery.
- Transit time starts counting after the order has been processed and dispatched, not from the order placement date.
Shipping Destinations
We ship to ________ (insert target countries/regions). We do not ship to PO boxes, APO/FPO addresses, or restricted territories. Please verify your delivery address is complete and accurate at checkout; we are not responsible for non‑delivery caused by incorrect or incomplete customer‑provided addresses.
Tracking Information
Once your order is dispatched, you will receive an email notification containing your tracking number and tracking link. Please allow up to 48 hours for carrier systems to update tracking status after shipment.
Customs, Duties & Import Taxes (For International Orders)
For cross‑border shipments, any import duties, customs fees, VAT or local taxes are the sole responsibility of the recipient. These charges are not included in product price or shipping cost. Customs clearance procedures may extend delivery time beyond our estimated transit window; we have no control over customs processing speed.
Delayed, Lost or Damaged Packages
- All delivery timelines are estimates only. Delays can occur beyond our control. Please contact our support if your package exceeds the maximum estimated delivery window.
- If a package is confirmed lost in transit by the shipping carrier, we will assist you with a carrier claim.
- If items arrive damaged upon receipt, please save all packaging materials and contact our support within 7 calendar days of delivery with photos of damaged goods and outer packaging.
Order Modification & Address Changes
Address changes are only permitted before the order enters processing. Once processing has started or the parcel has shipped, address modification cannot be guaranteed. We cannot reroute parcels already in carrier possession.
Contact Us for Shipping‑Related Inquiries
If you have questions about this shipping policy or your order, please reach out to us at:
Email:
[zhengdaqian1008@gmail.com]
