Política de reembolso
Return and Refund Policy
Effective Date: January 1, 2026
Return Eligibility
We accept returns only for defective items. A defective item is defined as a product that:
- Has a manufacturing defect or fault present at the time of delivery
- Does not match its described specifications due to a defect
- Is dead-on-arrival (DOA) or fails to function as described
We do not accept returns for:
- Items damaged due to improper installation or misuse by the customer
- Items with physical damage caused after delivery
- Change-of-mind purchases
- Compatibility issues caused by customer error
- Items that have been modified, tampered with, or repaired by a third party
Return Window
Returns must be initiated within 90 days of the delivery date. Requests submitted after 90 days will not be accepted.
No Exchange Policy
We do not offer product exchanges. Approved returns will be refunded to the original payment method only.
How to Request a Return
- Contact us at [your support email] within 90 days of delivery.
- Provide your order number, a description of the defect, and supporting photos or videos.
- Our team will review your request within 3–5 business days.
- If approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions.
Return Shipping
- For confirmed defective items, we will cover return shipping costs.
- Items must be returned in their original packaging where possible.
- Returns sent without prior authorization will not be accepted.
Refund Processing
- Approved refunds will be processed within 5–10 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Contact Us
- Email: [zhengdaqian1008@gmail.com]
- Website: www.bighao-era.com
- WhatsApp [+86 19166332776]
